常见问题（FAQ）

您必须年满 18 周岁，且在 18 周岁生日之前不得搬入。.

不需要。但需要提供紧急联系信息。.

No, address registration is not permitted at our apartments.

是的，您可以接收邮寄邮件。.

一般来说，我们要求您指定父母、兄弟姐妹或其他亲属作为您的紧急联系人。对于外国公民，请指定一位在日本的熟人。.

专业人员每周打扫一次。公共区域是供大家使用的，因此请打扫干净并整理好自己的物品。.

白天可以有客人入住，但严禁访客过夜。不过，不同的酒店有不同的规定，详情请与我们联系。.

不，所有酒店均禁止吸烟。.

不，没有宵禁。.

没有，使用公共设施不收取额外费用。使用费包含在每月的服务费中。.

可提供洗涤剂、卫生纸、厨房用具等。详情请咨询工作人员。.

It depends on the property, but in most cases, the following facilities are available: bed, desk, curtains, refrigerator, TV, washing machine, dryer, microwave oven, pots and pans, cooking utensils. Please refer to each property’s page for more details.

Yes. There’s a bed with clean linens (e.g., bed cover, sheets, etc.), basic furniture (e.g., bookshelf, desk, chair, trash can, mirror, etc., may differ from room to room) and dishes. You can move in with just a suitcase and start your life in Tokyo immediately.

是的，所有客房都配有空调。一年四季，您都可以住得舒舒服服。.

It depends on the property, but the initial cost is 22,000 yen. Please contact us for details.

不，不再需要了。.

一般来说，搬出时不收取任何费用，但如果因故意或过失造成损坏，或因超出正常使用范围造成其他损坏，则需要支付修复费。.

Please pay by bank transfer or a credit card.

Utility expenses such as electricity, water & gas are included. We also provide Internet connection at no additional cost. You don’t have to go through the trouble of applying for these services.

Yes. Availability can be checked by contact us. After confirming vacancies, reservation can be made by paying a total amount of the stay fee online. The remaining amount of this fee is not required until you come to sign the lease agreement. Please contact us for further information on payment. (Please be reminded that any room or bed cannot be reserved without a prior payment)

是的，您可以通过预预订获得住宿。通过预预订，您可以在入住前几个月就预订到房间。.

当然，我们鼓励您先去看看。请联系我们安排看房。无需前往我们的办公室，只需联系我们即可。我们可以安排工作人员在最近的车站接站。如果没有空房，请访问我们的网站或到我们的办公室查看照片和视频。.

This may be possible depending on availability. Be sure to let our staff know the details to assist you with this.

We offer a self-check-in system. You will receive an email with digital key codes or smart lock instructions at 2 p. m your arrival day. This allows you to check in smoothly at your convenience without having to visit our office first.

请立即联系我们的客户服务热线。我们的工作人员将协助您重新进入。请注意，重复锁门可能会产生服务费。.

月租费中包含基本财产保险。但是，这并不包括您的个人物品。如果您有贵重物品，我们建议您购买个人财产保险。.

LUUP is a new mobility option that allows you to easily travel anywhere in the city with just your smartphone.

请尽快联系我们的办公室。我们将检查您的物品是否被找到。请注意，在您搬出日期之后，我们只能在有限的时间内保管您的遗忘物品。.